response to profound changes in the energy sector and the growing importance of environmental and societal factors to its stakeholders, ENGIE is taking action by announcing six new non-financial objectives to be achieved by 2020.
- A customer satisfaction score of 85% among its B-to-C customers
- A production portfolio containing 25% renewable energy
- A 20% reduction in the ratio of CO2 emissions for each source of energy production, as compared with 2012
- 100% coverage of the Group’s activities by an appropriate mechanism for dialogue and consultation with its stakeholders
- A workforce comprising 25% women
- A work-related accident frequency rate of less than 3
The Group will communicate its progress toward these various objectives in its annual reports.